At Junar, We respect and protect the privacy of visitors to our website, www.junar.com (the “Site”), and our customers who use our on-demand support platform, tools and services offered on the Site (the “Service”). This Privacy Policy (“Policy”) explains how We collect and use visitors’ and customers’ information as part of our Site and our Service.
Information You Provide
In this Policy, “personal information” means information or an information set that identifies or could be used by or on behalf of Junar to identify an individual, but not including encoded, anonymized, or publically-available data that has not been combined with non-public personal information.
The information Junar collects and uses is limited to the purpose for which customers engage Junar. When You register for the Service, We ask for information such as Your name, company name and address, site name, phone number, e-mail address and credit card information. If You sign-up for the 30-day free trial account, You are not required to enter Your credit card information until You decide to continue with a paid plan. Junar uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use Your billing information, except for the sole purpose of credit card processing on Junar’s behalf.
Junar may use the personal information and other information We collect about Your use of the Service to operate the Service and tailor it to Your needs, for billing, identification and authentication, to contact You about Your use of the Service, send You marketing materials (subject to Your opt-out option), for research purposes, and to generally improve the content and functionality of the Service and the Site.
Junar may also share Your personal information with its third-party vendors (such as its credit card processor) and hosting partners to provide the necessary hardware, software, networking, storage, and other services We use to operate the Service and maintain quality user experience. Although Junar owns all rights to the software, code, databases, and other Service applications, You retain all rights to Your data. Our service providers may not use Your personal information for marketing purposes.
Cookies and Clear Gifs (a.k.a. Web beacons)
A “cookie” is a small software file stored temporarily (session cookie) or placed on Your computer’s hard drive (persistent cookie). The main purpose of a cookie is to allow a web server to identify a user’s computer and web browser, and tailor web pages and/or login information to the user’s preferences. Cookies help us promptly display the information You need and other information which We consider to be of interest to You. By gathering and remembering information about Your website preferences through cookies We can provide a better web and marketing experience. Cookies don’t give us access to users’ computers, and the information We collect through cookies doesn’t include personal information.
When You visit the Site or use the Service We use “session cookies” to allow us to uniquely identify Your browser while You are logged in, and to process Your online transactions. We also use “persistent cookies” that only We can read and use, to identify You as a Junar customer and make it easier for You to log into the Service.
Essential cookies: Some of the cookies We use are critical to the functionality of our Site. They are used to keep a user logged into the Site and remember relevant information when the user returns to the Site and uses the Service.
Functional cookies: We also use certain cookies to track users’ activities on the Site, their preferences within the Site and improve their user experience.
Marketing cookies: A third set of cookies is provided by third parties and allows us to deliver customized marketing information to our customers based on their Site usage profile and avoid delivering irrelevant marketing to customers.
If You disable Your web browser’s ability to accept cookies You still will be able to browse our Site, but might not be able to access or take advantage of the many Service features.
Log Files and Links to Other Sites
As is true with most web sites, Junar gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. Occasionally We may connect personal information to data gathered in our log files, as necessary to improve the Service to individual customers. Otherwise We mostly use this information with no connection to individual users, to analyze trends, administer the Site, or track usage of various features within the Site.
Public Forums
Our Site offers publicly-accessible blogs or community forums. You should be aware that any information You provide in these areas may be read, collected, and used by others who access them. To request removal of Your personal information from our blog or community forum, contact us at privacy@Junar.com. In some cases, We may not be able to remove Your personal information, in which case We will let You know if We are unable to do so and why.
Customer Testimonials/Comments/Reviews
From time to time, We post customer testimonials on the Site which may contain personal information. We do obtain the customers’ consent to post their names along with their testimonials.
Information Sharing
Except as described in this Policy, Junar will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if We believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Junar may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.
Generally
In providing our Service We do not own, control or direct the use of the information stored or processed on our platform at the direction of our customers, and in fact We are largely unaware of what information is actually being stored on our platform and only access such information as authorized by our customers or as required by law. Only You or Your customers are entitled to access, retrieve and direct the use of such information. As such, We are only the “data processors” and not the “data controllers” of the information on our platform.
Onwards Transfer
We may transfer personal information to our third-party vendors that help us provide the Service, subject to appropriate confidentiality restrictions. Such transfers are limited to the purposes for which personal data has been transferred to us from our customers. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, and the service agreements with our customers. Otherwise We may also share personal information as is required or permitted by law.
Data Retention
Junar will retain personal information We process on behalf of our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Enforcement
Junar will continuously monitor its privacy practices and continued compliance with the Directive and this Policy.
Children’s Personal Information
Junar does not knowingly collect any personal information from children under the age of 13.
Changes to the Privacy Policy
If We make any material changes to this Policy We will notify You by email or by posting a prominent notice on the Site prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices. Your continued use of the Site or Service constitutes Your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Site and Service.
Business Transactions
Junar may assign or transfer this Policy, and Your user account and related information and data, to any person or entity that acquires or is merged with Junar.
Terms of Service
When You access and use the Service, You are subject to the Junar Terms of Service.
Contact Us
If You have questions regarding this Policy or about the privacy practices of Junar, please contact us by email at contact@junar.com.